In the extremely competitive Australian home loan market, customer experience and continuous innovation are critical to uno Home Loans’ success.
uno’s mission is to grow the prosperity of Australian households by helping them find, and stay on, the best value home loan. uno is disrupting the home loan industry by putting the customer first, and using data to continuously discover opportunities for its customers to save.
However, technology moves fast. Cutting-edge technology from three years ago is now redundant. In a small team, it is hard to have experts in every technology field. While hosting exclusively in AWS, uno didn’t have all the skills to gain full advantage of the capabilities that the AWS cloud offers. The team identified a need for a partner to plug the skills gaps and ensure uno could move quickly to keep the leader advantage.
There was also a desire to improve their Agile working, analyse their team structures and overall design standards. This would require some corporate strategic thinking, best supplied by an external organisation.